Addressing the Psychology of your Team
- RCA
- Dec 5, 2018
- 1 min read
The psychology of your customer-facing staff and the state which they are in during a customer interaction arguably dictates (more so than product knowledge or skill-set) the degree to which the will be of value during the engagement. Working on psychology is as important, if not more so, than the requisite skill-set for customer/client-facing staff.
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