top of page
  • Writer's pictureRCA

Addressing the Psychology of your Team

The psychology of your customer-facing staff and the state which they are in during a customer interaction arguably dictates (more so than product knowledge or skill-set) the degree to which the will be of value during the engagement. Working on psychology is as important, if not more so, than the requisite skill-set for customer/client-facing staff.

6 views0 comments

Recent Posts

See All
bottom of page