• RCA

Addressing the Psychology of your Team


The psychology of your customer-facing staff and the state which they are in during a customer interaction arguably dictates (more so than product knowledge or skill-set) the degree to which the will be of value during the engagement. Working on psychology is as important, if not more so, than the requisite skill-set for customer/client-facing staff.


#customerloyalty #exceedingexpectations #RobArnold #RCAConsulting #MotivatingStaff #CompanyCulture #StaffRetention #OrganisationalCulture

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