Management

Jun 25, 2022
1 min

Mark Wernich - General Manager TAJ Hotel Cape Town - Thriving in the Business of People

In this episode, Rob had the wonderful opportunity to engage with Mark Wernich, General Manager at the TAJ Hotel in Cape Town. Mark has...

Feb 2, 2022
2 min

Management Principles: The Power of Progressive Stimulus

Has there ever been a time in human existence where the degree of distraction exceeded the current magnitude? Why is this relevant in the...

Oct 13, 2021
1 min

Jeff Clause - A Journey in People-Centricity

Season 3 of the Business Culture Podcast is upon us and we are delighted to introduce a very special guest to kick off the new chapter -...

Sep 20, 2021
1 min

PODCAST: Finding the Leadership Balance between Aspiration & Humility

Our founder, Rob Arnold, had the pleasure of sitting down with Damian Wrigley, GM of Pearl Valley Golf Estate at Val de Vie to understand...

Sep 5, 2021
1 min

PODCAST: Running a Club as a Business (not a club)

Our founder, Rob Arnold, had the pleasure of sitting down with Chris Bentley, CEO of Royal Johannesburg and Kensington Golf Club to...

Aug 8, 2021
1 min

Dealing with Difficult Customers & Members

I recently had the pleasure of conversing with the mercurial Mike Leemhuis, one of South Africa's most successful exports in the club and...

Aug 5, 2021
1 min

Business Culture Podcast: Mike Leemhuis - Leading & Managing in Tumultuous Times

A South African that has made global impact through a wonderful career in the golf and club industry. In this episode, Rob Arnold &...

May 22, 2021
2 min

Employee Training: The Infinite Game

In a recent meeting with a prospect, I was asked the question, "Can we not just sign up for a few of the online courses rather than...

Nov 11, 2020
1 min

Why people join Golf Clubs today

After recently hosting a webinar on this topic for club managers, I wanted to pen a few key sentiments from the webinar which would...

Sep 21, 2020
1 min

Content Partner Q&A - Tom Dawson-Squibb

In our latest Q&A short, we chat to teaming and leadership virtuoso, Tom Dawson-Squibb about how he got into the teaming and leadership...

Jun 29, 2020
1 min

Being of Value to an Organisation Today

What does it mean to be of VALUE to a company right now? Our founder, Rob Arnold recently chatted to Kieno Kammies on #CapeTalk on the...

May 12, 2020
1 min

RCA Shorts - Learning from 10 Years in Business - Recognition

The company behind the Business Culture Podcast series, RCA Consulting, turned 10 years old in January 2020 and in reflection, Rob Arnold...

May 2, 2020
2 min

Business Culture Podcast - S.2 EP.3 - Mike Leemhu - Creating Impact in Uncertain Times

Michael Leemhuis, M.A. Ed., CCM, CCE, PGA Master Professional Michael was born and had his initial education in South Africa. After...

Apr 12, 2020
1 min

Taking Madiba's Lead

In the spirit of maintaining a progressive psychology during these uncertain times, we've drawn inspiration from South Africa's greatest...

Mar 11, 2020
1 min

Business Culture Podcast - S.2 Ep.1 - Brett Graham - The Laureus Story: A Purpose-led Organisation

We kick-off Season 2 of the Business Culture Podcast with a fascinating discussion about the Laureus Sport for Good Foundation with SA...

Feb 13, 2020
1 min

Business Culture Podcast - Episode 9 - Mark Fawzy - Listening to Customers

In this episode, Rob got to chat with Mark Fawzy - the founder of Boxchamp, a globally successful tech solution for gyms born in SA.

Dec 12, 2019
1 min

Business Culture Podcast - Episode 7 - Recruiting Millenials & RCA turns 10

Rob sat down with on o RCA's brightest young recruits, Claudia Gevers as well as reflecting on 10 years of lessons with RCA.

Nov 25, 2019
3 min

The Game-Changing GM's & CEO's

Rob Arnold As I reflect on 10 years of working with a multitude of different general managers and CEO's in the hospitality and retail space,

Nov 18, 2019
1 min

Business Culture Podcast - Episode 5 - Tinashe Nyamudoka

In this episode, Rob visited the highly-regarded Test Kitchen to chat with Tinashe Nyamudoka, head sommelier of this world-class restaurant.

Nov 14, 2019
2 min

The connection between Appraisals and the Customer Experience

Investigating the relationship between Appraisals and the Customer Experience. What does an effective appraisal system do for consistency?