Customer Experience

Mark Wernich - General Manager TAJ Hotel Cape Town - Thriving in the Business of People

In this episode, Rob had the wonderful opportunity to engage with Mark Wernich, General Manager at the TAJ Hotel in Cape Town. Mark has...

Jeff Clause - A Journey in People-Centricity

Season 3 of the Business Culture Podcast is upon us and we are delighted to introduce a very special guest to kick off the new chapter -...

PODCAST: Finding the Leadership Balance between Aspiration & Humility

Our founder, Rob Arnold, had the pleasure of sitting down with Damian Wrigley, GM of Pearl Valley Golf Estate at Val de Vie to understand...

Business Culture Podcast: Mike Leemhuis - Leading & Managing in Tumultuous Times

A South African that has made global impact through a wonderful career in the golf and club industry. In this episode, Rob Arnold &...

Employee Training: The Infinite Game

In a recent meeting with a prospect, I was asked the question, "Can we not just sign up for a few of the online courses rather than...

Why people join Golf Clubs today

After recently hosting a webinar on this topic for club managers, I wanted to pen a few key sentiments from the webinar which would...

YOUR GREATEST COMEBACK - Live Workshop

NEW LIVE WORKSHOP: A challenging year no doubt but there has never been a better time to commence with your GREATEST COMEBACK. This LIVE...

How to listen to your Customers and remain Relevant

snippet taken from episode 9 of the Business Culture Podcast series. In this episode, Rob chats to Mark Fawzy, founder of Boxchamp.

Business Culture Podcast - Episode 9 - Mark Fawzy - Listening to Customers

In this episode, Rob got to chat with Mark Fawzy - the founder of Boxchamp, a globally successful tech solution for gyms born in SA.

How to Improve Per-Head Spend

A brief look into what influences per-head spend across different customer profiles.

Business Culture Podcast Episode 3 - Chris Payne

In episode 3 of the Business Culture Podcast, Rob chatted to one of Cape Town's up and coming talents in the restaurant scene, Chris...

Business Culture Podcast Episode 1 - Chris Bentley

In our first episode of the Business Culture Podcast series, we chatted to CEO of Royal Johannesburg & Kensington Golf Club, Chris...

What drives Human Behaviour in the Workplace

As leaders within organisations, a big part of one's high-level mandate is to drive a collective towards a common objective or set of...

A Key Attribute when Recruiting Customer-facing Staff

In this short podcast, our director of projects, Rob Arnold discusses one of the most important traits to look for when hiring...