Rob sat down with on o RCA's brightest young recruits, Claudia Gevers as well as reflecting on 10 years of lessons with RCA.

Rob Arnold As I reflect on 10 years of working with a multitude of different general managers and CEO's in the hospitality and retail space,

In this episode, Rob visited the highly-regarded Test Kitchen to chat with Tinashe Nyamudoka, head sommelier of this world-class restaurant.

Investigating the relationship between Appraisals and the Customer Experience. What does an effective appraisal system do for consistency?

A brief look into what influences per-head spend across different customer profiles.

Whether you are an employee or employer, the question of how one becomes of greater value to a company OR how one can get an employee to add more value is cr...

In episode 3 of the Business Culture Podcast, Rob chatted to one of Cape Town's up and coming talents in the restaurant scene, Chris Payne. A truly fascinati...

In this episode, I travelled to Rupert & Rothschild to chat with the Global Sales & Marketing Manager, Carla Malherbe. This is a story of an ambitious & reso...

In our first episode of the Business Culture Podcast series, we chatted to CEO of Royal Johannesburg & Kensington Golf Club, Chris Bentley. At the tender age...

As leaders within organisations, a big part of one's high-level mandate is to drive a collective towards a common objective or set of objectives. The fundame...

Claudia Gevers I still clearly remember my first days as a waitress. I’d mostly be watching the door in apprehension, wondering when my next table would be w...