Mark Wernich - General Manager TAJ Hotel Cape Town - Thriving in the Business of People
In this episode, Rob had the wonderful opportunity to engage with Mark Wernich, General Manager at the TAJ Hotel in Cape Town. Mark has...
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- Feb 2
- 2 min
Management Principles: The Power of Progressive Stimulus
Has there ever been a time in human existence where the degree of distraction exceeded the current magnitude? Why is this relevant in the...
- Oct 13, 2021
- 1 min
Jeff Clause - A Journey in People-Centricity
Season 3 of the Business Culture Podcast is upon us and we are delighted to introduce a very special guest to kick off the new chapter -...
- Sep 20, 2021
- 1 min
PODCAST: Finding the Leadership Balance between Aspiration & Humility
Our founder, Rob Arnold, had the pleasure of sitting down with Damian Wrigley, GM of Pearl Valley Golf Estate at Val de Vie to understand...
- Sep 5, 2021
- 1 min
PODCAST: Running a Club as a Business (not a club)
Our founder, Rob Arnold, had the pleasure of sitting down with Chris Bentley, CEO of Royal Johannesburg and Kensington Golf Club to...
- Aug 8, 2021
- 1 min
Dealing with Difficult Customers & Members
I recently had the pleasure of conversing with the mercurial Mike Leemhuis, one of South Africa's most successful exports in the club and...
- May 22, 2021
- 2 min
Employee Training: The Infinite Game
In a recent meeting with a prospect, I was asked the question, "Can we not just sign up for a few of the online courses rather than...
- Nov 11, 2020
- 1 min
Why people join Golf Clubs today
After recently hosting a webinar on this topic for club managers, I wanted to pen a few key sentiments from the webinar which would...
- Sep 29, 2020
- 1 min
YOUR GREATEST COMEBACK - Live Workshop
NEW LIVE WORKSHOP: A challenging year no doubt but there has never been a better time to commence with your GREATEST COMEBACK. This LIVE...
- Sep 21, 2020
- 1 min
Content Partner Q&A - Tom Dawson-Squibb
In our latest Q&A short, we chat to teaming and leadership virtuoso, Tom Dawson-Squibb about how he got into the teaming and leadership...
- Jul 3, 2020
- 3 min
Achieving impact through Online Learning in 2020
One of the many bi-products of the COVID-19 pandemic has been a more rapid movement to the avenue of online learning. A memorable...
- May 13, 2020
- 2 min
Business is Personal - RCA Shorts - Lessons after 10 Years in Business
As much as we like to think that the personal and business world are separate - I’ve come to learn in the last 10 years that they in fact...
- Mar 11, 2020
- 1 min
Business Culture Podcast - S.2 Ep.1 - Brett Graham - The Laureus Story: A Purpose-led Organisation
We kick-off Season 2 of the Business Culture Podcast with a fascinating discussion about the Laureus Sport for Good Foundation with SA...
- Feb 13, 2020
- 1 min
How to listen to your Customers and remain Relevant
snippet taken from episode 9 of the Business Culture Podcast series. In this episode, Rob chats to Mark Fawzy, founder of Boxchamp.
- Feb 13, 2020
- 1 min
Business Culture Podcast - Episode 9 - Mark Fawzy - Listening to Customers
In this episode, Rob got to chat with Mark Fawzy - the founder of Boxchamp, a globally successful tech solution for gyms born in SA.
- Dec 12, 2019
- 1 min
Business Culture Podcast - Episode 7 - Recruiting Millenials & RCA turns 10
Rob sat down with on o RCA's brightest young recruits, Claudia Gevers as well as reflecting on 10 years of lessons with RCA.
- Nov 25, 2019
- 3 min
The Game-Changing GM's & CEO's
Rob Arnold As I reflect on 10 years of working with a multitude of different general managers and CEO's in the hospitality and retail space,
- Nov 18, 2019
- 1 min
Business Culture Podcast - Episode 5 - Tinashe Nyamudoka
In this episode, Rob visited the highly-regarded Test Kitchen to chat with Tinashe Nyamudoka, head sommelier of this world-class restaurant.
- Nov 14, 2019
- 2 min
The connection between Appraisals and the Customer Experience
Investigating the relationship between Appraisals and the Customer Experience. What does an effective appraisal system do for consistency?
- Oct 25, 2019
- 4 min
How Indispensable Employees Operate
Whether you are an employee or employer, the question of how one becomes of greater value to a company OR how one can get an employee to...