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    Jeff Clause - A Journey in People-Centricity
    • Oct 13, 2021
    • 1 min

    Jeff Clause - A Journey in People-Centricity

    Season 3 of the Business Culture Podcast is upon us and we are delighted to introduce a very special guest to kick off the new chapter -...
    PODCAST: Finding the Leadership Balance between Aspiration & Humility
    • Sep 20, 2021
    • 1 min

    PODCAST: Finding the Leadership Balance between Aspiration & Humility

    Our founder, Rob Arnold, had the pleasure of sitting down with Damian Wrigley, GM of Pearl Valley Golf Estate at Val de Vie to understand...
    Dealing with Difficult Customers & Members
    • Aug 8, 2021
    • 1 min

    Dealing with Difficult Customers & Members

    I recently had the pleasure of conversing with the mercurial Mike Leemhuis, one of South Africa's most successful exports in the club and...
    Business Culture Podcast: Mike Leemhuis - Leading & Managing in Tumultuous Times
    • Aug 5, 2021
    • 1 min

    Business Culture Podcast: Mike Leemhuis - Leading & Managing in Tumultuous Times

    A South African that has made global impact through a wonderful career in the golf and club industry. In this episode, Rob Arnold &...
    Employee Training: The Infinite Game
    • May 22, 2021
    • 2 min

    Employee Training: The Infinite Game

    In a recent meeting with a prospect, I was asked the question, "Can we not just sign up for a few of the online courses rather than...
    True X-Factor: Pearl Valley
    • May 10, 2021
    • 2 min

    True X-Factor: Pearl Valley

    17 November 2003 marked the opening of a game-changing destination in South African golf. If you've ever had the privilege of visiting...
    The Cellar Door Experience: Levelling up in 2021
    • Dec 28, 2020
    • 3 min

    The Cellar Door Experience: Levelling up in 2021

    We've compiled a few key focus areas to assist cellar doors towards achieving a greater customer value proposition and consequently,...
    YOUR GREATEST COMEBACK - Live Workshop
    • Sep 29, 2020
    • 1 min

    YOUR GREATEST COMEBACK - Live Workshop

    NEW LIVE WORKSHOP: A challenging year no doubt but there has never been a better time to commence with your GREATEST COMEBACK. This LIVE...
    Business Culture Podcast - S.2 EP.3 - Mike Leemhu - Creating Impact in Uncertain Times
    • May 2, 2020
    • 2 min

    Business Culture Podcast - S.2 EP.3 - Mike Leemhu - Creating Impact in Uncertain Times

    Michael Leemhuis, M.A. Ed., CCM, CCE, PGA Master Professional Michael was born and had his initial education in South Africa. After...
    Business Culture Podcast - Episode 8 - Scotty Fraser - Building a Network & Individual Brand
    • Jan 29, 2020
    • 1 min

    Business Culture Podcast - Episode 8 - Scotty Fraser - Building a Network & Individual Brand

    In this episode, I had the pleasure of chatting with Scotty Fraser, one of South Africa’s leading financial advisors. Scotty and his team...
    The connection between Appraisals and the Customer Experience
    • Nov 14, 2019
    • 2 min

    The connection between Appraisals and the Customer Experience

    Investigating the relationship between Appraisals and the Customer Experience. What does an effective appraisal system do for consistency?
    How to Improve Per-Head Spend
    • Nov 11, 2019
    • 3 min

    How to Improve Per-Head Spend

    A brief look into what influences per-head spend across different customer profiles.
    Business Culture Podcast Episode 3 - Chris Payne
    • Oct 3, 2019
    • 1 min

    Business Culture Podcast Episode 3 - Chris Payne

    In episode 3 of the Business Culture Podcast, Rob chatted to one of Cape Town's up and coming talents in the restaurant scene, Chris...
    What drives Human Behaviour in the Workplace
    • Aug 12, 2019
    • 1 min

    What drives Human Behaviour in the Workplace

    As leaders within organisations, a big part of one's high-level mandate is to drive a collective towards a common objective or set of...
    Confidence is not a gift
    • Aug 7, 2019
    • 2 min

    Confidence is not a gift

    Claudia Gevers I still clearly remember my first days as a waitress. I’d mostly be watching the door in apprehension, wondering when my...
    A Key Attribute when Recruiting Customer-facing Staff
    • Aug 7, 2019
    • 1 min

    A Key Attribute when Recruiting Customer-facing Staff

    In this short podcast, our director of projects, Rob Arnold discusses one of the most important traits to look for when hiring...
    • ABOUT

    • OUR APPROACH

    • BLENDED LEARNING

    • MYSTERY SHOPPING

    • EMPLOYEE APPRAISALS

    • CLIENTS

    • LATEST CONTENT

    • PODCASTS

    • BLOG

    • CONTACT US

    • More

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