Oct 13, 20211 minJeff Clause - A Journey in People-CentricitySeason 3 of the Business Culture Podcast is upon us and we are delighted to introduce a very special guest to kick off the new chapter -...
Sep 20, 20211 minPODCAST: Finding the Leadership Balance between Aspiration & HumilityOur founder, Rob Arnold, had the pleasure of sitting down with Damian Wrigley, GM of Pearl Valley Golf Estate at Val de Vie to understand...
Aug 8, 20211 minDealing with Difficult Customers & MembersI recently had the pleasure of conversing with the mercurial Mike Leemhuis, one of South Africa's most successful exports in the club and...
Aug 5, 20211 minBusiness Culture Podcast: Mike Leemhuis - Leading & Managing in Tumultuous TimesA South African that has made global impact through a wonderful career in the golf and club industry. In this episode, Rob Arnold &...
May 22, 20212 minEmployee Training: The Infinite Game In a recent meeting with a prospect, I was asked the question, "Can we not just sign up for a few of the online courses rather than...
May 10, 20212 minTrue X-Factor: Pearl Valley17 November 2003 marked the opening of a game-changing destination in South African golf. If you've ever had the privilege of visiting...
Dec 28, 20203 minThe Cellar Door Experience: Levelling up in 2021We've compiled a few key focus areas to assist cellar doors towards achieving a greater customer value proposition and consequently,...
Sep 29, 20201 minYOUR GREATEST COMEBACK - Live WorkshopNEW LIVE WORKSHOP: A challenging year no doubt but there has never been a better time to commence with your GREATEST COMEBACK. This LIVE...
May 2, 20202 minBusiness Culture Podcast - S.2 EP.3 - Mike Leemhu - Creating Impact in Uncertain TimesMichael Leemhuis, M.A. Ed., CCM, CCE, PGA Master Professional Michael was born and had his initial education in South Africa. After...
Jan 29, 20201 minBusiness Culture Podcast - Episode 8 - Scotty Fraser - Building a Network & Individual BrandIn this episode, I had the pleasure of chatting with Scotty Fraser, one of South Africa’s leading financial advisors. Scotty and his team...
Nov 14, 20192 minThe connection between Appraisals and the Customer ExperienceInvestigating the relationship between Appraisals and the Customer Experience. What does an effective appraisal system do for consistency?
Nov 11, 20193 minHow to Improve Per-Head Spend A brief look into what influences per-head spend across different customer profiles.
Oct 3, 20191 minBusiness Culture Podcast Episode 3 - Chris PayneIn episode 3 of the Business Culture Podcast, Rob chatted to one of Cape Town's up and coming talents in the restaurant scene, Chris...
Aug 12, 20191 minWhat drives Human Behaviour in the WorkplaceAs leaders within organisations, a big part of one's high-level mandate is to drive a collective towards a common objective or set of...
Aug 7, 20192 minConfidence is not a gift Claudia Gevers I still clearly remember my first days as a waitress. I’d mostly be watching the door in apprehension, wondering when my...
Aug 7, 20191 minA Key Attribute when Recruiting Customer-facing StaffIn this short podcast, our director of projects, Rob Arnold discusses one of the most important traits to look for when hiring...