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Mark Wernich - General Manager TAJ Hotel Cape Town - Thriving in the Business of People
In this episode, Rob had the wonderful opportunity to engage with Mark Wernich, General Manager at the TAJ Hotel in Cape Town. Mark has...
Jun 25, 20221 min read
Jeff Clause - A Journey in People-Centricity
Season 3 of the Business Culture Podcast is upon us and we are delighted to introduce a very special guest to kick off the new chapter -...
Oct 13, 20211 min read
PODCAST: Finding the Leadership Balance between Aspiration & Humility
Our founder, Rob Arnold, had the pleasure of sitting down with Damian Wrigley, GM of Pearl Valley Golf Estate at Val de Vie to understand...
Sep 20, 20211 min read
Dealing with Difficult Customers & Members
I recently had the pleasure of conversing with the mercurial Mike Leemhuis, one of South Africa's most successful exports in the club and...
Aug 8, 20211 min read
Business Culture Podcast: Mike Leemhuis - Leading & Managing in Tumultuous Times
A South African that has made global impact through a wonderful career in the golf and club industry. In this episode, Rob Arnold &...
Aug 5, 20211 min read
Employee Training: The Infinite Game
In a recent meeting with a prospect, I was asked the question, "Can we not just sign up for a few of the online courses rather than...
May 22, 20212 min read
True X-Factor: Pearl Valley
17 November 2003 marked the opening of a game-changing destination in South African golf. If you've ever had the privilege of visiting...
May 10, 20212 min read
The Cellar Door Experience: Levelling up in 2021
We've compiled a few key focus areas to assist cellar doors towards achieving a greater customer value proposition and consequently,...
Dec 28, 20203 min read
YOUR GREATEST COMEBACK - Live Workshop
NEW LIVE WORKSHOP: A challenging year no doubt but there has never been a better time to commence with your GREATEST COMEBACK. This LIVE...
Sep 29, 20201 min read
Business Culture Podcast - S.2 EP.3 - Mike Leemhu - Creating Impact in Uncertain Times
Michael Leemhuis, M.A. Ed., CCM, CCE, PGA Master Professional Michael was born and had his initial education in South Africa. After...
May 2, 20202 min read
Business Culture Podcast - Episode 8 - Scotty Fraser - Building a Network & Individual Brand
In this episode, I had the pleasure of chatting with Scotty Fraser, one of South Africa’s leading financial advisors. Scotty and his team...
Jan 29, 20201 min read
The connection between Appraisals and the Customer Experience
Investigating the relationship between Appraisals and the Customer Experience. What does an effective appraisal system do for consistency?
Nov 14, 20192 min read
How to Improve Per-Head Spend
A brief look into what influences per-head spend across different customer profiles.
Nov 11, 20193 min read
Business Culture Podcast Episode 3 - Chris Payne
In episode 3 of the Business Culture Podcast, Rob chatted to one of Cape Town's up and coming talents in the restaurant scene, Chris...
Oct 3, 20191 min read
What drives Human Behaviour in the Workplace
As leaders within organisations, a big part of one's high-level mandate is to drive a collective towards a common objective or set of...
Aug 12, 20191 min read
Confidence is not a gift
Claudia Gevers I still clearly remember my first days as a waitress. I’d mostly be watching the door in apprehension, wondering when my...
Aug 7, 20192 min read
A Key Attribute when Recruiting Customer-facing Staff
In this short podcast, our director of projects, Rob Arnold discusses one of the most important traits to look for when hiring...
Aug 7, 20191 min read
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