Mark Wernich - General Manager TAJ Hotel Cape Town - Thriving in the Business of People
In this episode, Rob had the wonderful opportunity to engage with Mark Wernich, General Manager at the TAJ Hotel in Cape Town. Mark has...
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- Oct 13, 2021
- 1 min
Jeff Clause - A Journey in People-Centricity
Season 3 of the Business Culture Podcast is upon us and we are delighted to introduce a very special guest to kick off the new chapter -...
- Sep 20, 2021
- 1 min
PODCAST: Finding the Leadership Balance between Aspiration & Humility
Our founder, Rob Arnold, had the pleasure of sitting down with Damian Wrigley, GM of Pearl Valley Golf Estate at Val de Vie to understand...
- Aug 8, 2021
- 1 min
Dealing with Difficult Customers & Members
I recently had the pleasure of conversing with the mercurial Mike Leemhuis, one of South Africa's most successful exports in the club and...
- Aug 5, 2021
- 1 min
Business Culture Podcast: Mike Leemhuis - Leading & Managing in Tumultuous Times
A South African that has made global impact through a wonderful career in the golf and club industry. In this episode, Rob Arnold &...
- May 22, 2021
- 2 min
Employee Training: The Infinite Game
In a recent meeting with a prospect, I was asked the question, "Can we not just sign up for a few of the online courses rather than...
- May 10, 2021
- 2 min
True X-Factor: Pearl Valley
17 November 2003 marked the opening of a game-changing destination in South African golf. If you've ever had the privilege of visiting...
- Dec 28, 2020
- 3 min
The Cellar Door Experience: Levelling up in 2021
We've compiled a few key focus areas to assist cellar doors towards achieving a greater customer value proposition and consequently,...
- Sep 29, 2020
- 1 min
YOUR GREATEST COMEBACK - Live Workshop
NEW LIVE WORKSHOP: A challenging year no doubt but there has never been a better time to commence with your GREATEST COMEBACK. This LIVE...
- May 2, 2020
- 2 min
Business Culture Podcast - S.2 EP.3 - Mike Leemhu - Creating Impact in Uncertain Times
Michael Leemhuis, M.A. Ed., CCM, CCE, PGA Master Professional Michael was born and had his initial education in South Africa. After...
- Jan 29, 2020
- 1 min
Business Culture Podcast - Episode 8 - Scotty Fraser - Building a Network & Individual Brand
In this episode, I had the pleasure of chatting with Scotty Fraser, one of South Africa’s leading financial advisors. Scotty and his team...
- Nov 14, 2019
- 2 min
The connection between Appraisals and the Customer Experience
Investigating the relationship between Appraisals and the Customer Experience. What does an effective appraisal system do for consistency?
- Nov 11, 2019
- 3 min
How to Improve Per-Head Spend
A brief look into what influences per-head spend across different customer profiles.
- Oct 3, 2019
- 1 min
Business Culture Podcast Episode 3 - Chris Payne
In episode 3 of the Business Culture Podcast, Rob chatted to one of Cape Town's up and coming talents in the restaurant scene, Chris...
- Aug 12, 2019
- 1 min
What drives Human Behaviour in the Workplace
As leaders within organisations, a big part of one's high-level mandate is to drive a collective towards a common objective or set of...
- Aug 7, 2019
- 2 min
Confidence is not a gift
Claudia Gevers I still clearly remember my first days as a waitress. I’d mostly be watching the door in apprehension, wondering when my...
- Aug 7, 2019
- 1 min
A Key Attribute when Recruiting Customer-facing Staff
In this short podcast, our director of projects, Rob Arnold discusses one of the most important traits to look for when hiring...