In this episode, I had the pleasure of chatting with Scotty Fraser, one of South Africa’s leading financial advisors. Scotty and his team have built up an im...

Investigating the relationship between Appraisals and the Customer Experience. What does an effective appraisal system do for consistency?

A brief look into what influences per-head spend across different customer profiles.

In episode 3 of the Business Culture Podcast, Rob chatted to one of Cape Town's up and coming talents in the restaurant scene, Chris Payne. A truly fascinati...

As leaders within organisations, a big part of one's high-level mandate is to drive a collective towards a common objective or set of objectives. The fundame...

Claudia Gevers I still clearly remember my first days as a waitress. I’d mostly be watching the door in apprehension, wondering when my next table would be w...

In this short podcast, our director of projects, Rob Arnold discusses one of the most important traits to look for when hiring customer-facing staff.