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Scott Fraser

Dec 28, 2020
3 min

The Cellar Door Experience: Levelling up in 2021

We've compiled a few key focus areas to assist cellar doors towards achieving a greater customer value proposition and consequently,...

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Sep 29, 2020
1 min

YOUR GREATEST COMEBACK - Live Workshop

NEW LIVE WORKSHOP: A challenging year no doubt but there has never been a better time to commence with your GREATEST COMEBACK. This LIVE...

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May 2, 2020
2 min

Business Culture Podcast - S.2 EP.3 - Mike Leemhu - Creating Impact in Uncertain Times

Michael Leemhuis, M.A. Ed., CCM, CCE, PGA Master Professional Michael was born and had his initial education in South Africa. After...

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Jan 29, 2020
1 min

Business Culture Podcast - Episode 8 - Scotty Fraser - Building a Network & Individual Brand

In this episode, I had the pleasure of chatting with Scotty Fraser, one of South Africa’s leading financial advisors. Scotty and his team...

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Nov 14, 2019
2 min

The connection between Appraisals and the Customer Experience

Investigating the relationship between Appraisals and the Customer Experience. What does an effective appraisal system do for consistency?

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Nov 11, 2019
3 min

How to Improve Per-Head Spend

A brief look into what influences per-head spend across different customer profiles.

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Oct 3, 2019
1 min

Business Culture Podcast Episode 3 - Chris Payne

In episode 3 of the Business Culture Podcast, Rob chatted to one of Cape Town's up and coming talents in the restaurant scene, Chris...

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Aug 12, 2019
1 min

What drives Human Behaviour in the Workplace

As leaders within organisations, a big part of one's high-level mandate is to drive a collective towards a common objective or set of...

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Aug 7, 2019
2 min

Confidence is not a gift

Claudia Gevers I still clearly remember my first days as a waitress. I’d mostly be watching the door in apprehension, wondering when my...

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Aug 7, 2019
1 min

A Key Attribute when Recruiting Customer-facing Staff

In this short podcast, our director of projects, Rob Arnold discusses one of the most important traits to look for when hiring...

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