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Addressing the Psychology of your Team
The psychology of your customer-facing staff and the state which they are in during a customer interaction arguably dictates (more so...
Dec 5, 20181 min read


Training to Contemporary Customer Needs
A look into our focus in terms of training and how it is aligned to contemporary customer needs. #customerjourney #CXdevelopment...
Jun 14, 20181 min read


The balance between WHY & HOW
A brief look into the important balance between WHY and HOW when it comes to changing staff behaviour. #StaffRetention #customerjourney...
Jun 12, 20181 min read


Clarifying Expectations
Clarifying expectations is a critical step in the process of building a progressive company culture focused on the customer. Research...
Jun 11, 20181 min read
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