The psychology of your customer-facing staff and the state which they are in during a customer interaction arguably dictates (more so...

A look into our focus in terms of training and how it is aligned to contemporary customer needs. #customerjourney #CXdevelopment...

A brief look into the important balance between WHY and HOW when it comes to changing staff behaviour. #StaffRetention #customerjourney...

Clarifying expectations is a critical step in the process of building a progressive company culture focused on the customer. Research...