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  • Writer's pictureRCA

Clarifying Expectations

Clarifying expectations is a critical step in the process of building a progressive company culture focused on the customer. Research shows that most employees struggle to gain complete clarity on how to best succeed in their area of work. This is mostly due to ineffective communication from managers and the leadership of the company.

#customerjourney #UserExperience #CustomerCentricity #RCATraining #CompanyCulture #LeadershipofService #StaffTraining #StaffRetention

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