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The right Psychological State for Customer-centricity
For the longest time, the answer to consistent customer-centric behaviour was thought to be in skills-focused training alone. After...
Jun 6, 20191 min read
Training to Contemporary Customer Needs
A look into our focus in terms of training and how it is aligned to contemporary customer needs. #customerjourney #CXdevelopment...
Jun 14, 20181 min read
Clarifying Expectations
Clarifying expectations is a critical step in the process of building a progressive company culture focused on the customer. Research...
Jun 11, 20181 min read
Acquiring the Right Customer Information
A short video on the most important information your team should be acquiring from customers during service. #CustomerServiceDevelopment...
Jun 1, 20181 min read
To your most Customer-Centric Year Yet!
Ten focus areas towards cultivating a Customer-Centric Culture in 2018. Wishing all of our clients, partners and friends a truly...
Jan 8, 20181 min read
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