#CustomerCentricity

The drivers of Human Behaviour in the Workplace

What drives human behaviour? It's certainly not the first time the question has been asked in the context of the workplace. In the 10...

The Memorable Series: Retail Experiences

We've compiled a few key learnings about what constitutes a memorable retail experience for the modern customer. #retailexperience...

We are the Sum of our Interactions

A philosophy which sits at the core of how we approach training and measurement with our clients is that we are the sum of every...

Clarifying Expectations

Clarifying expectations is a critical step in the process of building a progressive company culture focused on the customer. Research...

Exploring our WHY

A brief look into why we exist and how we define what we do everyday. #UnderstandyourWHY #RCATraining #RCAConsulting #CustomerExperience...

Acquiring the Right Customer Information

A short video on the most important information your team should be acquiring from customers during service. #CustomerServiceDevelopment...

Ensure you receive great Service as a Customer

We often expect great service but forget we have the power as customers to influence the end result. Here are a few tips to get the...

Junior Management and Developing Customer Centricity

In the ten years that I have been working in the culture development space with small business to large enterprise, a few common threads...

The Service Culture Development Checklist

Our team has put together a few key focus areas towards developing a culture of service within your organisation. We hope these bring as...