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Seeing the Bigger Picture
One of the greatest challenges as leaders of a customer-facing operation is the ability and discipline to consistently seek to see the...
Apr 9, 20192 min read
The drivers of Human Behaviour in the Workplace
What drives human behaviour? It's certainly not the first time the question has been asked in the context of the workplace. In the 10...
Mar 4, 20193 min read
A Key Attribute of Customer-Facing Staff
The first in a new series of key attributes of customer-facing staff. Let's start with one of the most important when deciding on new...
Jan 28, 20191 min read
Addressing the Psychology of your Team
The psychology of your customer-facing staff and the state which they are in during a customer interaction arguably dictates (more so...
Dec 5, 20181 min read
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