Seeing the Bigger Picture
One of the greatest challenges as leaders of a customer-facing operation is the ability and discipline to consistently seek to see the...
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- Mar 4, 2019
- 3 min
The drivers of Human Behaviour in the Workplace
What drives human behaviour? It's certainly not the first time the question has been asked in the context of the workplace. In the 10...
- Jan 28, 2019
- 1 min
A Key Attribute of Customer-Facing Staff
The first in a new series of key attributes of customer-facing staff. Let's start with one of the most important when deciding on new...
- Dec 5, 2018
- 1 min
Addressing the Psychology of your Team
The psychology of your customer-facing staff and the state which they are in during a customer interaction arguably dictates (more so...
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