Addressing the Psychology of your Team
The psychology of your customer-facing staff and the state which they are in during a customer interaction arguably dictates (more so...
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Jun 14, 20181 min
Training to Contemporary Customer Needs
A look into our focus in terms of training and how it is aligned to contemporary customer needs. #customerjourney #CXdevelopment...
Mar 15, 20184 min
Junior Management and Developing Customer Centricity
In the ten years that I have been working in the culture development space with small business to large enterprise, a few common threads...
Jan 8, 20181 min
To your most Customer-Centric Year Yet!
Ten focus areas towards cultivating a Customer-Centric Culture in 2018. Wishing all of our clients, partners and friends a truly...
Nov 24, 20171 min
Building the Right Company Culture
#ComapnyCulture #OrganisationalCulture #FindyourWHY #CustomerExperience #CX #CustomerJourney #HumanCapital #HumanCapitalDevelopment...
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