In this excerpt from our customer relationship digital training programme, our director of projects, Rob Arnold chats about the customer...

What drives human behaviour within customer-facing teams? How do you get a team to operate at a consistent standard? In this short piece,...

The psychology of your customer-facing staff and the state which they are in during a customer interaction arguably dictates (more so...

At a time when we as consumers are provided with more choice than ever, how one manages customer expectations is absolutely key to...