Enhancing your relationship with Customers
In this excerpt from our customer relationship digital training programme, our director of projects, Rob Arnold chats about the customer...
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- Feb 14, 2019
- 1 min
What drives Human Behaviour in the Workplace
What drives human behaviour within customer-facing teams? How do you get a team to operate at a consistent standard? In this short piece,...
- Dec 5, 2018
- 1 min
Addressing the Psychology of your Team
The psychology of your customer-facing staff and the state which they are in during a customer interaction arguably dictates (more so...
- Nov 26, 2018
- 1 min
Managing Customer Expectations
At a time when we as consumers are provided with more choice than ever, how one manages customer expectations is absolutely key to...
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