Managing Customer Expectations
At a time when we as consumers are provided with more choice than ever, how one manages customer expectations is absolutely key to...
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Aug 1, 20181 min read
Delivering the Unexpected
A fantastic experience happened to me at the weekend relating to #customerservice. I was on a long run from Claremont to Sea Point (Cape...
Jun 14, 20181 min read
Training to Contemporary Customer Needs
A look into our focus in terms of training and how it is aligned to contemporary customer needs. #customerjourney #CXdevelopment...
Jun 12, 20181 min read
The balance between WHY & HOW
A brief look into the important balance between WHY and HOW when it comes to changing staff behaviour. #StaffRetention #customerjourney...
Jun 11, 20181 min read
Clarifying Expectations
Clarifying expectations is a critical step in the process of building a progressive company culture focused on the customer. Research...
Jun 7, 20181 min read
Exploring our WHY
A brief look into why we exist and how we define what we do everyday. #UnderstandyourWHY #RCATraining #RCAConsulting #CustomerExperience...
Mar 7, 20181 min read
The Service Culture Development Checklist
Our team has put together a few key focus areas towards developing a culture of service within your organisation. We hope these bring as...
Jan 8, 20181 min read
To your most Customer-Centric Year Yet!
Ten focus areas towards cultivating a Customer-Centric Culture in 2018. Wishing all of our clients, partners and friends a truly...
Nov 24, 20171 min read
Building the Right Company Culture
#ComapnyCulture #OrganisationalCulture #FindyourWHY #CustomerExperience #CX #CustomerJourney #HumanCapital #HumanCapitalDevelopment...
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