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Addressing the Psychology of your Team
The psychology of your customer-facing staff and the state which they are in during a customer interaction arguably dictates (more so...
Dec 5, 20181 min read
Training to Contemporary Customer Needs
A look into our focus in terms of training and how it is aligned to contemporary customer needs. #customerjourney #CXdevelopment...
Jun 14, 20181 min read
Junior Management and Developing Customer Centricity
In the ten years that I have been working in the culture development space with small business to large enterprise, a few common threads...
Mar 15, 20184 min read
To your most Customer-Centric Year Yet!
Ten focus areas towards cultivating a Customer-Centric Culture in 2018. Wishing all of our clients, partners and friends a truly...
Jan 8, 20181 min read
Building the Right Company Culture
#ComapnyCulture #OrganisationalCulture #FindyourWHY #CustomerExperience #CX #CustomerJourney #HumanCapital #HumanCapitalDevelopment...
Nov 24, 20171 min read
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