Jul 6, 20191 minEnhancing your relationship with CustomersIn this excerpt from our customer relationship digital training programme, our director of projects, Rob Arnold chats about the customer...
Nov 26, 20181 minManaging Customer ExpectationsAt a time when we as consumers are provided with more choice than ever, how one manages customer expectations is absolutely key to...
Aug 1, 20181 minDelivering the UnexpectedA fantastic experience happened to me at the weekend relating to #customerservice. I was on a long run from Claremont to Sea Point (Cape...