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Enhancing your relationship with Customers
In this excerpt from our customer relationship digital training programme, our director of projects, Rob Arnold chats about the customer...
Jul 6, 20191 min read


Managing Customer Expectations
At a time when we as consumers are provided with more choice than ever, how one manages customer expectations is absolutely key to...
Nov 26, 20181 min read


Delivering the Unexpected
A fantastic experience happened to me at the weekend relating to #customerservice. I was on a long run from Claremont to Sea Point (Cape...
Aug 1, 20181 min read
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