What drives human behaviour within customer-facing teams? How do you get a team to operate at a consistent standard? In this short piece,...

The first in a new series of key attributes of customer-facing staff. Let's start with one of the most important when deciding on new...

At a time when we as consumers are provided with more choice than ever, how one manages customer expectations is absolutely key to...

A fantastic experience happened to me at the weekend relating to #customerservice. I was on a long run from Claremont to Sea Point (Cape...