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Feb 14, 20191 min read
What drives Human Behaviour in the Workplace
What drives human behaviour within customer-facing teams? How do you get a team to operate at a consistent standard? In this short piece,...


Jan 28, 20191 min read
A Key Attribute of Customer-Facing Staff
The first in a new series of key attributes of customer-facing staff. Let's start with one of the most important when deciding on new...


Nov 26, 20181 min read
Managing Customer Expectations
At a time when we as consumers are provided with more choice than ever, how one manages customer expectations is absolutely key to...


Aug 1, 20181 min read
Delivering the Unexpected
A fantastic experience happened to me at the weekend relating to #customerservice. I was on a long run from Claremont to Sea Point (Cape...
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