Jun 1, 20181 minAcquiring the Right Customer InformationA short video on the most important information your team should be acquiring from customers during service. #CustomerServiceDevelopment...
May 28, 20181 minEnsure you receive great Service as a CustomerWe often expect great service but forget we have the power as customers to influence the end result. Here are a few tips to get the...
Mar 15, 20184 minJunior Management and Developing Customer CentricityIn the ten years that I have been working in the culture development space with small business to large enterprise, a few common threads...