May 15, 20191 minMore about RCA's Mystery Shopper ProgrammeFind out more about RCA’s tailored Mystery Shopper Programme which, to date, has audited in excess of 600 retail and hospitality brands....
Apr 25, 20191 minHow to increase the Customer Value PropositionDriving the perceived value proposition is key to customer retention. Here a 5 high-level focus areas to ensure your brand is headed in...
Feb 14, 20191 minWhat drives Human Behaviour in the WorkplaceWhat drives human behaviour within customer-facing teams? How do you get a team to operate at a consistent standard? In this short piece,...
Nov 26, 20181 minManaging Customer ExpectationsAt a time when we as consumers are provided with more choice than ever, how one manages customer expectations is absolutely key to...
Jun 7, 20181 minExploring our WHYA brief look into why we exist and how we define what we do everyday. #UnderstandyourWHY #RCATraining #RCAConsulting #CustomerExperience...