Find out more about RCA’s tailored Mystery Shopper Programme which, to date, has audited in excess of 600 retail and hospitality brands....

Driving the perceived value proposition is key to customer retention. Here a 5 high-level focus areas to ensure your brand is headed in...

What drives human behaviour within customer-facing teams? How do you get a team to operate at a consistent standard? In this short piece,...

At a time when we as consumers are provided with more choice than ever, how one manages customer expectations is absolutely key to...

A brief look into why we exist and how we define what we do everyday. #UnderstandyourWHY #RCATraining #RCAConsulting #CustomerExperience...