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More about RCA's Mystery Shopper Programme
Find out more about RCA’s tailored Mystery Shopper Programme which, to date, has audited in excess of 600 retail and hospitality brands....
May 15, 20191 min read


How to increase the Customer Value Proposition
Driving the perceived value proposition is key to customer retention. Here a 5 high-level focus areas to ensure your brand is headed in...
Apr 25, 20191 min read


What drives Human Behaviour in the Workplace
What drives human behaviour within customer-facing teams? How do you get a team to operate at a consistent standard? In this short piece,...
Feb 14, 20191 min read


Managing Customer Expectations
At a time when we as consumers are provided with more choice than ever, how one manages customer expectations is absolutely key to...
Nov 26, 20181 min read


Exploring our WHY
A brief look into why we exist and how we define what we do everyday. #UnderstandyourWHY #RCATraining #RCAConsulting #CustomerExperience...
Jun 7, 20181 min read
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