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Mystery Shopper

Driving a Consistent Customer Experience

The RCA Mystery Shopper Programme is designed to measure success in your context. What does this mean? We believe that each establishment or brand must be true to what they are. Our objective is to measure your customer experience against the standards inherent to your culture, not what somebody else says it should be. The mystery shopper programme will support your objective of creating the greatest degree of consistency possible in your customer offering. 

Hotel Desk Check-In
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