WHAT WE DO
RCA operates as a culture development & customer experience enabler to brands across the retail, medical & hospitality sectors.
We seek to enhance the culture & customer value proposition of our clients through strategy, blended learning and measurement.
Our ongoing objective within every client ecosystem is to
1) enhance the employee contribution through a greater connection to the company culture and
2)to improve consumer per-head spend as a result of greater value being experienced through every touchpoint of the customer journey.
A multi-source audit of your customer experience to assess current service levels as well as hold staff accountable to maintaining desired performance standards.