RCA Consulting.
Enhancing your brand's
Customer Experience
WHAT WE DO
RCA operates as a customer experience consultancy to best in class brands across the retail and hospitality sectors.
We seek to enhance the customer value proposition of our clients through strategy, training and measurement.
Our ongoing objective within every client ecosystem is to improve consumer per-head spend as a result of greater value being experienced through every touchpoint of the customer journey.
BESPOKE TRAINING
Our bespoke training programmes are targeted at your customer-facing staff and tailored to your service culture. The modules offered are facilitated by our training team at your property and supplemented with digital content as well as assessments.
MYSTERY SHOPPER
A multi-source audit of your customer experience to assess current service levels as well as hold staff accountable to maintaining desired performance standards.
CLIENTS
CONTACT
US
Email.
Address.
Sunclare Building, 21 Dreyer Street, Claremont, Cape Town, 7708
