Driving the envisaged outcomes through clearly defined strategy. Knowing what success looks like in your customer journey is the first step to consistency.
Optimum customer experiences begin with the right strategy. The Service Charter, developed specifically for your organisational culture, creates a high-level expectation of internal as well as staff to customer behaviour.
CUSTOMER EXPERIENCE STANDARDS
Defining the standards for all interaction between your team and customers. A comprehensive reference with the objective of enhancing consistency and attention to detail.
TAILORED TRAINING CONTENT
Your customer journey and the associated standards are reflected in the training content used in the second phase of our model.