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The SERVICE CULTURE Workshop
FORMAT:
In-Person or Virtual
Duration:
2 Hours
Relevant to:
Management
Frontline Staff
Focus Areas
1.Introducing the concept of a SERVICE CULTURE
2.Our 3 KEY RELATIONSHIPS in the workplace.
3.Using relationships to DEVELOP YOUR INDIVIDUAL BRAND.
4.The 6 important CUSTOMER NEEDS.
5.Defining a PROFESSIONAL COLLEAGUE RELATIONSHIP.
6.Defining a PROFESSIONAL CUSTOMER RELATIONSHIP.
7.How PRODUCT KNOWLEDGE assists us to ADD VALUE to customers.
8.PROACTIVE vs REACTIVE Service.
9.Creating POSITIVE MEMORIES through POSITIVE EMOTIONS
Instant Quotation
Anchor 1
SOME OF THE BRANDS WE HAVE WORKED WITH...
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