1.Introducing the concept of a SERVICE CULTURE

​

2.Our 3 KEY RELATIONSHIPS in the workplace.

​

3.Using relationships to DEVELOP YOUR INDIVIDUAL BRAND.

​

4.The 6 important CUSTOMER NEEDS.

​

5.Defining a PROFESSIONAL COLLEAGUE RELATIONSHIP.

​

6.Defining a PROFESSIONAL CUSTOMER RELATIONSHIP.

​

7.How PRODUCT KNOWLEDGE assists us to ADD VALUE to customers.

​

8.PROACTIVE vs REACTIVE Service.

​

9.Creating POSITIVE MEMORIES through POSITIVE EMOTIONS