The SERVICE CULTURE Workshop
FORMAT:
In-Person or Virtual
Duration:
2 Hours
Relevant to:
Management
Frontline Staff
Focus Areas
1.Introducing the concept of a SERVICE CULTURE
2.Our 3 KEY RELATIONSHIPS in the workplace.
3.Using relationships to DEVELOP YOUR INDIVIDUAL BRAND.
4.The 6 important CUSTOMER NEEDS.
5.Defining a PROFESSIONAL COLLEAGUE RELATIONSHIP.
6.Defining a PROFESSIONAL CUSTOMER RELATIONSHIP.
7.How PRODUCT KNOWLEDGE assists us to ADD VALUE to customers.
8.PROACTIVE vs REACTIVE Service.
9.Creating POSITIVE MEMORIES through POSITIVE EMOTIONS
Instant Quotation
SOME OF THE BRANDS WE HAVE WORKED WITH...
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