Defining your Customer Journey

SERVICE CHARTER

Optimum customer experiences begin with the right strategy. The Service Charter, developed specifically for your organisational culture, creates a high-level expectation of internal as well as staff to customer behaviour. 

CUSTOMER EXPERIENCE STANDARDS

Defining the standards for all interaction between your team and customers. A comprehensive reference with the objective of enhancing consistency and attention to detail.

TAILORED TRAINING CONTENT

Your customer journey and the associated standards are reflected in the training content used in the second phase of our model.

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