Wellness Retail Training Outline

 

Your Brand Story

 

A tailored module-set teaching your staff about the story of your brand. 

 

  • Brand history

  • Key Role Players

  • 360 degree approach

  • Key Events in the Brand Timeline

  • Wellness Revolution

  • The Purpose

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Product Range

 

All the key information your staff need to know about your:

 

  • Production Philosophy

  • Range of Products

  • Variables

  • New Offerings

  • Specials

  • Other

 

 

Service Principles

 

Focusing on the key service principles to allow your team to exceed customer's expectations:

 

  • First Impressions

  • Reading Customers

  • Proactive Service

  • Attention to Details

  • Communication Skills

  • Sales Skills