Mystery Guest Brief

Dear Mystery Guest



Thank you for participating in the Tokara Mystery Guest Programme. Please see below for all the important information:

  • The visit will include a wine tasting and lunch at the Deli OR lunch at the Tokara restaurant.


  • The lunch at the restaurant is covered to the value of R400 per person and the Deli R250 per person. Anything over and above this amount will be for your own expense. PLEASE KEEP THE TILL SLIPS FOR REFUND PURPOSES.


  • NB. You will need to make a reservation for lunch on 021 885 2550. 


  • The reservation forms part of the evaluation. You can find the questions at the link below. 


  • Please remember all names of staff interacted with.














  • As part of the online evaluation, we will ask you for banking details where the amount will be refunded by RCA back into your account. This process ensures the Tokara staff see you as a normal “paying” guest.


  • Please keep the spending caps in mind. You are welcome to exceed this amount but keep in mind this will be for your own expense.

  • PLEASE NOTE: Refunds may take longer dependent on the date you visit in comparison to the next payment run. 





Here's how you access the Questionnaires:

Click on the links below to access the required questionnaires:




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