Mystery Guest Brief

Dear Mystery Guest



Thank you for participating in the Thelema Mystery Guest Programme. Please see below for all the important information:

  • The visit will include a wine tasting at the Thelema Wine Estate.


  • NB. You will need to make a reservation for lunch on 021 8851924. 


  • The reservation forms part of the evaluation. You can find the questions at the link below. 


  • Please remember all names of staff interacted with.




  • As part of the online evaluation, we will ask you for banking details where the amount will be refunded by RCA back into your account. This process ensures the Tokara staff see you as a normal “paying” guest.


  • Please keep the spending caps in mind. You are welcome to exceed this amount but keep in mind this will be for your own expense.

  • PLEASE NOTE: Refunds may take longer dependent on the date you visit in comparison to the next payment run. 






Evaluation Metric

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