RCA client, La Motte awarded Best Cellar Door Service
FRANSCHHOEK. The fantastic cellar door team at La Motte, lead by Werner Briedenhann, have been awarded the title of best cellar door service experience by the Great Wine Capitals review panel for 2016.
This award is testament to the professional and uncompromising approach which this team adopts to it's guests throughout the year. RCA began work with the cellar door staff in the early part of 2015, focusing strongly on customer engagement as well as delivering product knowledge in a more appealing and dynamic fashion. The training took the form of two components, initially a live set of modules facilitated on-site at La Motte, followed by a digital learning programme which covered all the key product knowledge and customer service principles inherent to the La Motte service culture.
We are very proud to have been a part of this great brand's success and wish Werner and his team every success for the upcoming season!
Find out more about our tailored Cellar Door Training Programmes here.