FLOOR MANAGERS MODULE

Outcomes

•  

• • Ability do direct and lead service

  • Distinguising Management from Leadership

  • Setting Expectations for one's Team

  • Measuring Performance accurately

  • To Manage by Walking Around (MBWA)

  • Delegating tasks effectively

  • Train staff on-the-job

  • Build a Culture of Customer Focus

 

2 SESSION MODULE

ON-SITE

An on-site workshop to assist your floor managers to drive service and their teams effectively... 

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