FLOOR MANAGERS MODULE

Outcomes
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Ability do direct and lead service
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Distinguising Management from Leadership
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Setting Expectations for one's Team
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Measuring Performance accurately
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To Manage by Walking Around (MBWA)
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Delegating tasks effectively
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Train staff on-the-job
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Build a Culture of Customer Focus
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2 SESSION MODULE
ON-SITE
An on-site workshop to assist your floor managers to drive service and their teams effectively...
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