FLOOR MANAGERS MODULE

Outcomes

  •  

    • Ability do direct and lead service

    • Distinguising Management from Leadership

    • Setting Expectations for one's Team

    • Measuring Performance accurately

    • To Manage by Walking Around (MBWA)

    • Delegating tasks effectively

    • Train staff on-the-job

    • Build a Culture of Customer Focus

 

2 SESSION MODULE

ON-SITE

An on-site workshop to assist your floor managers to drive service and their teams effectively... 

© 2015 RCA Consulting