CUSTOMER EMPATHY MODULE
Developing your team's ability to understand and anticipate the varying needs of your customers in order to exceed them more often.
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The three differnt types of Empathy
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Understanding different personality traits
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Skills of Perceptiveness
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Information Retention
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Dealing with Customer Emotions
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Identifying opportunities to make an impact on Customers
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Selling the empathic way
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Empathy and Body Language
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Communicating with Empathy
