CUSTOMER EMPATHY MODULE

Developing your team's ability to understand and anticipate the varying needs of your customers in order to exceed them more often.

• The three differnt types of Empathy

• Understanding different personality traits

• Skills of Perceptiveness

• Information Retention

• Dealing with Customer Emotions

• Identifying opportunities to make an impact on Customers

• Selling the empathic way

• Empathy and Body Language

• Communicating with Empathy

The Customer Empathy Module