The SERVICE CULTURE Workshop

FORMAT:

In-Person or Virtual

Duration:

2 Hours

Relevant to:

Management

Frontline Staff

Image by Kelly Sikkema

Focus Areas

1.Introducing the concept of a SERVICE CULTURE

2.Our 3 KEY RELATIONSHIPS in the workplace.

3.Using relationships to DEVELOP YOUR INDIVIDUAL BRAND.

4.The 6 important CUSTOMER NEEDS.

5.Defining a PROFESSIONAL COLLEAGUE RELATIONSHIP.

6.Defining a PROFESSIONAL CUSTOMER RELATIONSHIP.

7.How PRODUCT KNOWLEDGE assists us to ADD VALUE to customers.

8.PROACTIVE vs REACTIVE Service.

9.Creating POSITIVE MEMORIES through POSITIVE EMOTIONS

Instant Quotation

 

SOME OF THE BRANDS WE HAVE WORKED WITH...

1143px-Taj_Hotels_logo_edited_edited_edi
saxon%20logo_edited.png
swh%252520logo%252520transparent_edited_
canal%20walk%20logo_edited.png
v%252526a%252520Logo_edited_edited_edite
Great%20plains%20logo_edited.png
Vineyard_Hotels_Logo_edited.png
adi%2520logo%2520transparent_edited_edit
LaureusLogoV2_edited.png
VDV-PV-LOGO-2018-01_200x_edited_edited.p
king%20pie%20logo_edited.png
BODYTEC-logo_edited.png
logo2_edited_edited.png
cape%20union%20logo_edited.png
dgb-logo%2520trans%2520(1)_edited_edited
distell%2520logo_edited_edited.png
ARW%2520logo_edited_edited.png
Morton%2520Logo_edited_edited.png
ulusaba%20logo_edited.png
Tokara_edited.png