The SERVICE CULTURE Workshop

An interactive workshop for your team to immerse themselves in the fundamentals of the service-oriented company culture.

Image by Kelly Sikkema

Focus Areas

1.Introducing the concept of a SERVICE CULTURE

2.Our 3 KEY RELATIONSHIPS in the workplace.

3.Using relationships to DEVELOP YOUR INDIVIDUAL BRAND.

4.The 6 important CUSTOMER NEEDS.

5.Defining a PROFESSIONAL COLLEAGUE RELATIONSHIP.

6.Defining a PROFESSIONAL CUSTOMER RELATIONSHIP.

7.How PRODUCT KNOWLEDGE assists us to ADD VALUE to customers.

8.PROACTIVE vs REACTIVE Service.

9.Creating POSITIVE MEMORIES through POSITIVE EMOTIONS

Instant Quotation