Enhancing your brand's
WHAT WE DO
RCA operates as a customer experience consultancy to best in class brands across the retail and hospitality sectors.
We seek to develop the human capital within your organisation through training, customer experience audits and recruitment. We constantly strive to increase customer satisfaction and sales through all of our engagements.
Our bespoke training programmes are targeted at your customer-facing staff and tailored to your service culture. The modules offered are facilitated by our training team at your property and supplemented with digital content as well as assessments.
A multi-source audit of your customer experience to assess current service levels as well as hold staff accountable to maintaining desired performance standards.