Staff Training | Mystery Shopper | Recruitment

Enhancing your brand's

Customer Experience

WHAT WE DO

RCA operates as a customer experience consultancy to best in class brands across the retail and hospitality sectors.

 

We seek to develop the human capital within your organisation through training, customer experience audits and recruitment. We constantly strive to increase customer satisfaction and sales through all of our engagements. 

STAFF TRAINING

Our bespoke training programmes are targeted at your customer-facing staff and tailored to your service culture. The modules offered are facilitated by our training team at your property and supplemented with digital content as well as assessments.

 

MYSTERY SHOPPER

A multi-source audit of your customer experience to assess current service levels as well as hold staff accountable for maintaining desired performance standards.

 
 

CLIENTS

Staff Training
 
Contact: Paul Collins
 
Mystery Shopper
 
Contact: Geraldine Johnson
 
Recruitment
 
Contact: Melody Anderson
 

Physical Address

 

48 2nd Avenue,

Claremont

7708

 

info@rcaconsult.com

 

+27 21 671 4481

+27 82 418 4114

GET IN TOUCH